Rehab in Connecticut and our privacy

Details this privacy notice explains

This notice describes how the Connecticut rehab helpline handles the information you share with us, and it applies to calls, texts, and web requests to our information service. We do not provide treatment. No one here diagnoses anyone or admits anyone to care. The advisors who answer work with licensed providers, and the choices below explain what happens to your details when you contact us.

You can call without giving a name at all. Many people open with a question about cost or location and nothing else, and that is a complete call. The details described here are requested so an advisor can be useful, not as a condition of speaking with someone.

What we collect on a helpline call

We collect your first name or however you prefer to be addressed, a phone number if you want a callback, and any details you choose to share about insurance and your situation. Insurance information is optional and exists to check which programs list coverage. Situation details are whatever you decide to describe, including how much and how often someone drinks or uses a substance, and any prior treatment.

We do not ask for a Social Security number, a payment card or a full address on the helpline. If a provider later needs that information, they will request it themselves under their own privacy practices, and you can ask them why before you answer.

Advisors note what you share so a return call picks up where the last one ended. If you would rather not have notes kept, say so at the start and the advisor will work from the conversation alone.

Why the information is used

The information is used to answer your question, check which of the 156 SAMHSA-listed facilities in Connecticut match what you describe, and follow up if you ask for a callback. Matching means comparing your insurance and location against program listings, not judging whether you need care.

Advisors compare your insurance details against SAMHSA-listed programs across Connecticut to show realistic options before any call is transferred. If you mention regular drinking or benzodiazepine use, the advisor may explain that withdrawal can be dangerous and that a medical team should watch over it, then point you toward programs that list detox services. That is general information, not medical advice, and a clinician at the program makes the actual assessment.

We also use aggregate counts, such as how many callers ask about Medicaid, to keep the service accurate. Those counts contain no names or phone numbers.

We share nothing with a treatment provider unless you request a connection, and even then only what that provider needs to take your call. Mental health and substance use coverage are protected under the federal parity law, and each provider handles your records under its own notice, which you are free to ask for.

Callers who ask to be connected to rehab in Connecticut decide what a provider is told about their situation. If you would rather an advisor relay only your first name and a callback number, that request is honored. If you do not want any transfer, the conversation stays with us.

We do not sell health information. We do not rent contact lists, and we do not share details with advertisers. When the law requires a disclosure, such as a valid court order, we follow it and tell you when we are allowed to.

Call recording, retention and your

For quality and training, calls may be recorded, and a recorded message plays when each call begins so you can request an unrecorded conversation. Certain calls are never recorded, and making the request costs nothing.

Requesting that a call not be recorded is a normal request that advisors handle without questions or delay. If you leave a voicemail or send a web form, it is kept only as long as needed to return the call and close the request. After that, notes are removed on a routine schedule.

You can ask what notes exist about you, ask for corrections, or ask for deletion, and you can withdraw a request to be contacted at any time. A simple request to an advisor is enough to start that.

Privacy questions and contacting us

Should this notice leave you with questions, bring them to the same helpline, 1-800-662-4357, where a person will walk through how a specific detail was handled. A call costs nothing, stays private and places you under no commitment to enter treatment.

A few practical notes. When you are in immediate danger, call 988 or 911 instead of waiting for a callback. When you call about another person, share only what he or she has agreed you may share. If you are unsure whether a detail matters, hold it back until you understand why it is being asked. Nothing here promises admission, coverage or any particular outcome, and decisions about care belong to you and a licensed clinician.

This notice may be updated as the service changes, and the current version always applies to new calls. The counts and listings referenced above come from SAMHSA FindTreatment.gov and reflect data dated 2026-11-01.